Fidelis Merchant Solutions
Boost Your
With Fidelis
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Increase your bottom line
Save hundreds on processing fees.
Many Businesses potentially like yours remain with the same merchant services for years, missing out on opportunities for improvement or financial growth. This often results in unnecessarily high processing fees for credit card transactions.
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Lower your processing fees
Analyze your operations.
Start saving money.
Is your business struggling with with high processing fees for credit card transactions? Fidelis can analyze your current operations and introduce cost saving enhancements. Book a discovery call and learn how you can start saving time, money, and boost your bottom line.
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Embrace AI Integrations
Growing business.
Missed opportunities.
We recognize that as SMBs expand, they often encounter the challenge of being understaffed. This can lead to missed calls, and ultimately, lost potential leads and sales, hindering growth and customer engagement.
Virtual Assitants powered by ai
Streamline your operations with AI.
Our virtual assistants can help streamline your business operations, so no query goes unanswered, no call is missed, and freeing up your time to focus on the things that matter most.
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80% of businesses are are unknowingly overpaying in processing fees.
Resulting in crippling growth due to missed opportunity to streamline operations and enhance customer connections in today’s digital age. Long term consequences can include:
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Operational Inefficiencies
Advanced systems and intuitive interfaces reduce manual processes and increase productivity, allowing you to focus more on growing your business and less on administrative tasks.
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Disconnected Customer Relationships
Strengthen your customer relationships with our integrated CRM solutions. Fidelis helps you maintain seamless communication and personalized service, ensuring your customers feel valued and connected to your business at every touchpoint.
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Wasted Revenue
Stop losing money to outdated payment systems and hidden fees. With Fidelis, you'll benefit from transparent pricing and efficient processing, ensuring more of your hard-earned revenue stays where it belongs – in your pocket.
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Lost Customer Engagement
Boost customer engagement with Fidelis’s user-friendly and interactive platforms. Our solutions are designed to enhance the customer experience, making it easier for you to engage, retain, and grow your customer base effectively.
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Falling Behind
Stay ahead of the competition with Fidelis. Our cutting-edge technology and continuous innovation keep your business on the forefront, ensuring you never fall behind industry standards or customer expectations.
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Poor User Experience
Transform your website from a bland billboard into an engaging and interactive hub with Fidelis. Our AI-driven solutions and seamless integrations enhance user experience, ensuring your online presence captivates and retains visitors, driving more conversions and customer loyalty.
Analyze your processing systems
Identify unnecessary costs. Pay only what you need.
We analyze your current processing systems to identify and eliminate unnecessary costs, ensuring you only pay what’s absolutely necessary.
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Payment Processing
Simplify your transactions and save big with Fidelis’ payment processing solutions. With transparent pricing and exceptional support, you can ensure seamless transactions that keep your revenue flowing and your customers satisfied.
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AI Virtual Assistance
Stay ahead of the curve with our advanced AI integrations. Fidelis brings the power of artificial intelligence to your websites, automating routine tasks, enhancing customer interactions, and providing actionable insights.
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CRM Integrations
Build stronger customer relationships with our CRM solutions. From lead tracking to customer retention, our CRM systems empower you to understand and meet your clients’ needs more effectively, fostering loyalty and driving growth.
Streamlined solutions for business growth.
We take care of all the implementations for you. All you need to do is tell us about your business goals, and we take care of the rest.
Start to keep more of what you earn and attract more qualified leads, and take your business to the next level.
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What our clients are saying
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About Fidelis Merchant Solutions
At Fidelis, we specialize in comprehensive payment processing, advanced AI integrations, and robust CRM solutions tailored to meet the unique needs of your business. Our expert team works diligently to ensure that our clients benefit from the latest technological advancements, streamlined operations, and unparalleled customer support.
We believe in the power of community and the strength of shared experiences. By employing service members and veterans, we not only leverage their exceptional skills and work ethic but also contribute to their post-service success and well-being. Our commitment to excellence is reflected in everything we do, from the innovative solutions we offer to the personalized care we provide to each of our clients.
A note from the Founder
“As a first-generation American, I felt a deep calling to serve at the young age of 17 and made the decision to enlist in the U.S. Marine Corps. There, I honed my leadership and strategic skills over the next 21 years, culminating my career as a Chief Warrant Officer 4 and an experienced organization leader. Following my service, I pursued a Master’s in Business Administration, which opened doors to new professional opportunities. I spent the next two years managing a compliance auditing team for a Fortune 500 company, gaining invaluable experience in corporate governance and regulatory compliance. Never having lost my deep connection to service, I pursued a calling to take all that I have learned and create this incredible venture. I established Fidelis with the mission to provide exceptional service and support to the small businesses that make our communities special, and to give thanks to the many places that my family and I have had the privilege to call home. I am the proud father of four school-aged children and have been happily married for 20 years. My family and I now call the Austin area home, where we enjoy the vibrant culture and community spirit. Thank you for visiting our website. We look forward to serving you!”
Alex Sosa
Founder of Fidelis Merchant Solutions
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Join the Fidelis Team
Join us at Fidelis Merchant Solutions, where we are dedicated to empowering businesses and
improving lives, one solution at a time.
Frequently Asked Questions
What services does Fidelis Merchant Solutions provide?
Fidelis Merchant Solutions specializes in offering comprehensive payment
processing services for all forms of transactions. Additionally, Fidelis builds customized chatbots for existing websites using the latest AI software which we train to serve as an expert in your business.
How does Fidelis Merchant Solutions ensure secure transactions?
We prioritize security by adhering to PCI-DSS compliance standards. Systems we use incorporate encryption, tokenization, and other advanced security measures to protect sensitive customer data.
Can Fidelis Merchant Solutions integrate with my existing POS system?
Yes, we offer seamless integration with most major POS systems. Our team will work with you to ensure a smooth transition with minimal disruption to your business operations.
What types of businesses benefit most from Fidelis Merchant Solutions?
We cater to a wide range of businesses, including retail, service, hospitality, healthcare, and e-commerce. No matter the size of your business, our services are tailor fit to the needs of your business.
Do you provide support for chargebacks and disputes?
Absolutely. We offer comprehensive chargeback management support, helping you resolve disputes efficiently while minimizing potential revenue losses.
What fees are associated with your payment processing services?
Our pricing model is transparent and very competitive. We understand every
business we set out to help may need a different level of support so we work with each client to provide a tailored approach based on their unique needs. This includes the any potential cost of equipment and processing fees. There is a solution for every business!
What are custom AI chatbots and how can they help my business?
Custom AI chatbots are automated conversation agents that can interact with your customers on your website. They help by providing instant customer support, guiding users through your services, and handling routine inquiries, which enhances user experience and efficiency.
Can the chatbots be customized to match my brand's voice and tone?
Absolutely! Our AI chatbots are fully customizable to reflect your brand’s specific voice, tone, and communication style, ensuring a consistent brand experience for your customers.
How do the chatbots handle complex customer inquiries?
Our chatbots are designed with advanced natural language processing (NLP) capabilities, allowing them to understand and respond to complex queries. Their response is always aligned with the business input it was trained to answer. For inquiries they can’t handle, it can direct clients to an email.
Do you provide analytics on chatbot interactions?
Yes, we provide detailed analytics that track chatbot interactions, user satisfaction, resolution rates, and other important metrics to help you understand the impact of your chatbot on customer engagement and support.
What kind of maintenance and updates do the chatbots require?
Updates to your customized chatbots are included after the first 30 and 60 days upon installation. Additional updates are available upon request to ensure they remain effective as your business grows and evolves. This includes regular updates for AI models and NLP capabilities to handle new types of queries.
How long does it take to develop and deploy a custom chatbot?
Development time can vary based on complexity and integration requirements, but typically, our custom chatbots can be developed and deployed within 5-10 days.
Can the chatbots support multiple languages?
Yes, our chatbots can be programmed to support multiple languages, making them a perfect fit for businesses looking to serve a diverse customer base.
How do I get started with a custom AI chatbot for my website?
To get started, simply contact us with your requirements. Our team will work closely with you to understand your needs and develop a chatbot that enhances your customer interactions and supports your business goals.
How do I get started with Fidelis Merchant Solutions?
Getting started is simple. Contact us through our website to book an exploration call to discuss your specific business needs to show you the many ways you can save and increase revenue.